Terms & Conditions

TERMS & CONDITIONS

Effective Date: June 17, 2025

Welcome to Maatitva! By accessing or using our website https://www.maatitva.com, making a purchase, or engaging with our content, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of our website.

Acceptance of Terms

By using our website, placing an order, or registering an account, you:

Acknowledge that you’ve read and understood these terms.
Agree to be legally bound by them.
Confirm that you are at least 18 years old or using the website with parental/guardian consent.

Products & Services

Maatitva offers ethically made, handcrafted lifestyle and fashion products that support artisan communities.

We strive to:

Accurately describe product details, prices, and availability.
Display images that reflect the true nature of each item (though variations in color or texture may occur due to lighting or device settings).
Notify you if a product becomes unavailable after an order is placed.

We reserve the right to limit order quantities or cancel orders at our discretion.

Pricing & Payments

All prices are listed in INR and inclusive of applicable taxes (unless otherwise stated).
We accept secure payments via Razorpay, UPI, credit/debit cards, and other payment gateways.
Maatitva uses encrypted technology to protect your payment and personal information.
We do not store your credit or debit card details.

Free shipping is available on all orders above ₹200.

Order Confirmation & Processing

After placing an order:

You will receive a confirmation email with your order details.
Orders are typically processed within 1–3 business days.
A tracking link will be shared once your order is dispatched.

Shipping & Delivery

We deliver across India via trusted courier partners.
Estimated delivery is 3–7 business days, depending on your location.
Maatitva is not liable for delays caused by natural disasters, courier issues, or regulatory restrictions.

Return, Refund & Exchange

Your satisfaction matters to us.

Returns are accepted within 30 days of delivery.
Items must be unused, unwashed, and returned with original packaging.
Final sale items, intimate wear, and complimentary gifts are not eligible for return.

We also offer:

Free exchanges for size issues or manufacturing defects.
Refunds are processed to the original payment method after inspection and approval.

Please refer to our [Returns & Refunds Policy] for more details.

Account Responsibility

When you create an account with Maatitva:

You agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your login credentials.
Notify us immediately in case of unauthorized access or breach.

Maatitva reserves the right to suspend or terminate accounts violating our policies.

Intellectual Property

All content on this website—including images, text, logos, product designs, and videos—is the property of Maatitva or its content partners.

Users must not:

Copy, modify, or reproduce any part of the website for commercial use.
Redistribute designs, media, or content without written permission.

User-Generated Content

You may post reviews, photos, or comments, but you must not:

Infringe upon copyrights or trademarks.
Share defamatory, offensive, or unlawful content.
Post false or misleading claims.

By submitting content, you grant Maatitva permission to use, display, and share it on our platforms and promotional materials.

Promotions & Coupons

Promotional codes are non-transferable and not redeemable for cash.
Only one promo code may be used per transaction unless otherwise specified.
Maatitva reserves the right to change or cancel offers at any time without notice.

Legal Compliance & Prohibited Use

You agree not to use our website or products for:

Illegal or unauthorized activities
Spamming, hacking, or distributing malware
Violating any applicable laws or regulations
Disrupting the security or performance of the website

Violations may result in account suspension and legal action.

Third-Party Services & Links

Our website may include links to third-party platforms or tools.

We are not responsible for:

The content, security, or privacy practices of external websites
Any loss or damage arising from your use of third-party services

Please review their policies before use.

Limitation of Liability

Maatitva is not liable for:

Indirect, incidental, or consequential damages
Loss of data or profits
Service disruptions or technical issues beyond our control
Misuse or mishandling of our products

You agree to use our services and products at your own risk.

Indemnification

You agree to indemnify and hold harmless Maatitva, its team, and affiliates from any claims, liabilities, or legal fees resulting from your violation of these Terms or misuse of the website.

Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of the courts of Bangalore, Karnataka.

Changes to Terms

We may update these Terms occasionally to reflect changes in law, business practices, or site functionality. Updates will be posted on this page.

Continued use of the website implies acceptance of any revised terms.

Contact Us

For questions, feedback, or assistance, feel free to contact:

📧 support@maatitva.com